 |
 |
 |
 |
 |
 |
 |
 |
| A+ and Network+ Vouchers. Testing Policies and Procedures |  |
 |
| CES Industries, Inc. and CompTIA have made special arrangements to allows students and schools participating in the CES CompTIA certification programs to be able to purchase vouchers for the respective examinations at a greatly reduced price. This page outlines the policies and procedures that are in place that will facilitate the purchase of these vouchers. Please read this section carefully, and if you have any questions, please contact our voucher support team at CES Industries at 1-800-237-5227 or at vouchers@cesindustries.com |
| 1. Who is eligible to purchase vouchers? |
| Only schools and institutions that are not for profit or publicly funded are able to purchase vouchers from us. In addition, the school MUST have purchased either the 2912, 2924 or 900N (A+® or Network+® Trainers) from CES, and MUST be currently using our program as it was intended to be used. For profit institutions, schools that do not have our training equipment or individuals will NOT be allowed to purchase vouchers from us. |
| 2. What is the current price for the A+ Voucher? |
| The current price as of May 17, 2007 is $105.00($100.00 for the voucher and $5.00 transportation charge) for each section of the exam, which totals $210.00 for the complete examination. The complete examination consists of the Core examination and the Operating System Technologies examination. All prices are subject to change, and you MUST verify the price prior to placing an order for vouchers. Incorrect prices will NOT be honored and the order will be refused. |
| 3. What is the current price for the Network+ Voucher? |
| The current price as of May 17, 2007 is $175.00($165.00 for the voucher and $5.00 transportation charge) for the examination. All prices are subject to change, and you MUST verify the price prior to placing an order for vouchers. Incorrect prices will NOT be honored and the order will be refused. |
| 4. How do I order the vouchers? |
|
Vouchers can be ordered in quantities as small as one. We only accept voucher orders that are accompanied by full payment, made by school check, school purchase order, or United States Postal Money Order. We do not accept personal checks or any type of credit card. To order the vouchers by purchase order. a. Send the Purchase Order to: CES Industries, Inc. 130 Central Avenue, Farmingdale, New York 11735. b. Indicate the type of voucher you wish to purchase. c. Indicate the quantity of vouchers you are requesting. d.Total the purchase order and submit it to us. We process vouchers once a week on Mondays. To order by school check or money order:
b. Indicate the quantity of vouchers you are requesting. c. Enclose payment in full for the vouchers and mail payment directly to CES at the address above. We strongly suggest that you send this by Federal Express or UPS so that a tracking number can be assigned and you can be sure that your package has arrived.
|
| 5. When do I receive the vouchers that I have ordered? |
| All voucher orders are processed once a week on Mondays. The order will be processed, vouchers numbers assigned, and the vouchers will be sent by Federal Express to the School that has requested the vouchers. We DO NOT ship vouchers directly to students. Please do not keep calling to check the status of your voucher order. We will ONLY process vouchers once a week. |
| 6. I ordered a voucher for a student to take the test and the student changed their mind. How do I get a refund? |
| All voucher orders are FINAL. We no longer give refunds for any voucher that has been issued. Since the vouchers are not issued to a student in particular, you may assign that voucher to another student. |
| 7. A student lost the voucher that I gave him, can I get a replacement? |
| All voucher orders are FINAL and are to be treated the same as CASH. If a student lost their voucher they will have to purchase a new one. |
| 8. I am a student that took the examination and I failed a portion of it, I want to take it again but I am no longer in school, can I purchase a voucher from you directly? |
| You can not purchase a voucher directly from us. You can contact your previous instructor and ask if they would intervene on your behalf, if they choose not to get involved, then you will have to contact candidate registration services directly at 1-800-77-MICRO and PAY FULL PRICE. |
| 9. I am a student that was scheduled to take an examination, and I missed the appointment. What now? |
| There is absolutely nothing that anyone can do to help you. If you did not show up for an examination, you were late, forgot your ID, whatever, you have forfeited your voucher and will have to PAY to obtain a new one. |
| 10. I am a student, and have received my vouchers from my instructor, what do I do now? |
| Your instructor received a letter that accompanied the vouchers that outlined the proper procedure to schedule an examination. Ask your instructor. |
| 11. I am a student, and I forgot my wallet when I went to take the test, the test administrator would not let me take the examination, and sent me home. Can I get a refund or a new voucher? |
|
There is absolutely nothing that anyone can do to help you. If you forgot your ID you have forfeited your voucher and will have to PAY to obtain a new one. Your instructor received information regarding what material is required to take the examination. Please ask your instructor. |
| 12. I am a student and my instructor asked me to call and ask a question regarding the examination or vouchers and I was told "We do not speak to students" and I was not able to get the answer my instructor needed. What's up? |
| Our official policy is that we cannot and will not speak to students directly. This includes students that have been asked to call by their instructors. All instructors are aware of this policy |
| INFORMATION CURRENT AS OF: Tuesday, 20-Jan-2004 9:22 |